Acerca de

MUSIQUE PRESTIGE STORE POLICY

LESSON CANCELLATION

Students must provide 24 hours' notice of their impending absence to the school administration by e-mail or phone. If less than 24 hours notice is provided the lesson will be forfeited regardless of the reason: sudden illness, traffic, tansit or weather issues. 

 

SHEET MUSIC RETURNS

Protection of Artists' Copyrighted Work.

Musique Prestige upholds Canadian and International Copyright Laws to protect the rights of artists that make music. Copyright Law prohibits reproduction by means of photocopying, handwriting, printing, or taking photographic images of copyrighted printed materials. In support of those who create and publish copyrighted works, there are absolutely no refunds or exchanges on printed music. Once print music has been purchased it is considered used and cannot be re-sold.

 

ITEM RETURNS

 

PIANOS

 

There are no returns on acoustic pianos, upgrades only up to 10 years. See store for full details,

SPECIAL ORDERS

Deposits on special orders are non-refundable. Limited edition items may not be returned under any circumstances.

GUITARS, VIOLINS 

 

You may exchange or return for a full refund any guitar, ukulele or violin,  within 5 days if in unused new condition and in the original packaging.

  • All returned items must be in the same condition as when you purchased them, in original packaging, with all manuals and warranty cards. Returns should show no signs of wear or abuse otherwise the return will either be refused or subject to a minimum 15% restocking fee (restocking fee rate at Musique Prestige's sole and arbitrary discretion).

  • Purchases made by credit or debit card must be returned to the card of the original purchase. Purchases made using a credit on account or gift card will be refunded back to the same.

  • After we process a refund, it may take up to one week for your card issuer to process the refund on their end before you see it on your statement.

PRODUCT RETURN POLICY

Mouthpieces, open packages of reeds, harmonicas, software, headphones,  microphones,  fog fluid, cleaning products, opened strings, amplifier tubes, print music, books, CDs, videos, and Musique Prestige store gift cards may not be returned.

SHIPPING CHARGES

Shipping charges are non-refundable, however, we will gladly refund your original shipping cost from Musique Prestige if you are returning an item because of an error on our part, or we have determined that the product is defective.
 

We offer free shipping on orders that meet all of the following criteria:

  • — Order value of $200 or more before taxes

  • — Shipping weight of the order does not exceed 35 pounds.

  • — Destination of the order is a major metropolitan center as designated by Canada Post.

 

Please note:

Calculating Shipping Weight


Shipping weight is based on a combination of the actual weight and dimension of the package being shipped. Dimensional weight is calculated in pounds by the formula:
(Length x Width x Height) / 166 = shipping weight.
For example an electric guitar in its shipping box (45x25x5)/166=33.88 lbs.

Exceptions


All shipping quotes exclude the Northwest Territories, Yukon Territories, Newfoundland, Nunavut, Labrador, and any non-metropolitan areas as designated by Canada Post and Purolator. All orders placed from these locations will be reviewed by our shipping department. All customers of these areas are advised to contact us to obtain a proper shipping quote.

SERVICES

Our return policy does not apply to services including rentals, repairs and  lessons, 

GIFT CARDS

Gift cards are valid for in-store credit only.

We are Here to Help

If you have any questions about your purchase, our Customer Support is available seven days a week:

Thanks for submitting!